La Française is committed to acknowledging receipt of your request within 10 business days and will endeavour to respond to you no later than two months following the receipt of your request.
If you do not receive a response within two months, or if you have already contacted Customer Service but are not satisfied with the handling of your request, you may refer the matter to La Française's Ombudsman. The Ombudsman is an independent mediator whose role is to find amicable solutions to disputes.
You may contact La Française's Ombudsman by post at the following address:
Monsieur le Médiateur du Crédit Mutuel Nord Europe
BP 1009
59011 LILLE CEDEX
FRANCE
You may also refer the matter to the Ombudsperson of the AMF (French market regulator) in the following ways:
In writing:
Autorité des marchés financiers (AMF)
La médiation
17, place de la Bourse
75082 PARIS CEDEX 02
By completing an online form: click here
By fax: +33 (0)1 53 45 59 60
For more information about the Crédit Mutuel Mediator
⇒ You can consult the Mediation Charter
