Holders of financial instruments managed or designed by the La Française Group can contact us regarding any complaint related to these products (performance, net asset value, regulatory documents, etc.).
Clients to whom companies within the La Française Group provide an investment service (investment advice, order transmission, etc.) may also contact them for any complaints regarding the delivered investment service.
In accordance with Article D. 321-1 of the Monetary and Financial Code and in application of the MiFID II directive, investment advice is defined as an investment service that provides personalized recommendations to a client, either at their request or at the initiative of the company providing the advice, concerning one or more transactions involving financial instruments. Under Article 9 of the Commission Delegated Regulation (EU) 2017/565 of April 25, 2016, the scope of personalized recommendation covers:
a) The purchase, sale, subscription, exchange, redemption, holding, or firm commitment of a particular financial instrument; b) The exercise or non-exercise of the right conferred by a particular financial instrument to purchase, sell, subscribe, exchange, or redeem a financial instrument.
It is notably stated in paragraphs 13, 14, and 15 of CESR's Q&A on the concept of advice under the MiFID Directive that:
- The recommendation may be explicit or result from the issuance of an opinion, judgment, or value assessment on the advisability of buying, subscribing, or selling a particular financial instrument or exercising related rights;
- The recommendation contrasts with the mere provision of information at the client’s request.
The receipt and transmission of orders on behalf of third parties refer to the activity carried out by any investment service provider (ISP) who, on behalf of an order giver, transmits orders related to the trading of financial instruments to an authorized service provider for execution.