Digital accessibility

Help and Accessibility

What is digital accessibility?

Digital accessibility consists in making websites and mobile applications, and other online public communication services, accessible to disabled users. The offered content must be perceptible (easy visual and auditive perception of content), usable, understandable and adapted to assistive technology. Digital accessibility relates to all disabilities that could affect the use of online public communication services, including physical, sensory, mental, cognitive and psychological disabilities, whether lasting or temporary.

Our accessibility policy

Digital accessibility is a constant concern while designing and developing the websites and mobile applications we provide to our customers, and also to our employees.

European directive (EU) 2016/2102

In accordance with article 47 of French Act 2005-102 of 11 February 2005 for the equality of rights and opportunities, participation and citizenship of disabled persons, transposing European Directive 2016/2102 of 2 December 2016 on the accessibility of websites and mobile applications, and in line with its ambitions and commitments, our Group is dedicated to making its websites (Internet, Intranet and Extranet) and mobile applications accessible.

We prepare and publish a multi-year programme for accessibility. Our digital accessibility policy and the annual action plans for bringing the accessibility of our websites and mobile applications into compliance are recorded in them.

Accessibility statement

An accessibility audit makes it possible to establish the level of compliance in relation to a standard.
The accessibility statement describes the conditions of the inspection and its results.

Website www.la-francaise.com

View the accessibility statement of the website www.la-francaise.com

Website use help

Main navigation

The website has a main navigation menu that provides access to the different sections of the site.
It is always placed in the same location, regardless of the page viewed.

Other navigation systems

  • A site plan is accessible using the link on the foot of the page

Page organisation

Each page is always organised in the same way, with several regions that are defined:

  • Banner or page header area
  • Main navigation with the site menu
  • Main content

Navigation using titles

The use of title levels in the main content of our pages offers several benefits:

  • Better understanding the content of a page by hierarchising information
  • The possibility to extract a summary (through a screen reader functionality) providing an overview of the page content
  • Screen readers offer shortcuts to go directly to a title or browse titles one after another, thus making the path through the page faster and more efficient

Quick access links

Quick access links, which can be found at the start of the document, offer easy navigation to the areas of the main page and access to the important features of the website. They are not visible by default, but appear when objects come in focus.

These links offer direct access to the following:

  • Main page content
  • To the main navigation menu
  • To the page header area
  • To the page footer area

Text size and zoom

All text sizes rely on the use of relative units, which makes it possible to modify them in most browsers.

Our website responds satisfactorily to graphic enlargement.

Keyboard navigation for interactive components

The site contains components based on JavaScript technology.

The most recent are designed to be functional from the keyboard and with a screen reader (such as JAWS or NVDA).

Feedback and contact

If you have trouble using our services, please get in touch with us.

You are disabled and have difficulty using our services, contact the accessibility contact.
To remedy the issue durably and within reason, online correction of the accessibility fault will be prioritised. If this cannot be done, the desired information will be communicated to you in an accessible format, as you wish: either in writing – document or email, or spoken during a face-to-face meeting or phone call.

Right of review

If the response provided does not satisfy you, you have the possibility to file a complaint or to contact the mediator. To file a complaint, various remedies are available to you: